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Ratings & Reviews

This KPI shows how well the user’s offers are rated and how much they are reviewed across their sellers.

For an offer to have a rating score of 100%, it should have both the minimum average rating and the minimum number of reviews specified by the user’s settings.

Failing one requirement will give the offer a rating score of 50%.

Failing both will give the offer a rating score of 0%.

The minimum star rating and number of reviews of offers used to compute the rating score are defined in the user settings.

Insights section#

The defined Insights are:

  • A distribution by score for sellers and products

24.1% of products have a score above 80%

  • An average rating/average number of reviews display:

The average rating of an offer is 4.6. The average number of reviews is 17.

  • A product distribution by average rating (Popup):

There are 661 four stars reviews that represents 16% of the total of reviews.

Details#

Sellers#

The user can see:

  • Each seller’s name
  • The seller rating score
  • The number of products for this seller (Popup)
  • The average rating
  • The average number of reviews
  • The ratings distribution by star rating
  • The number of products without any review (Popup)
  • The total number of reviews

The sellers are ordered by rating score descending.

Products#

The user can see:

  • Each product’s name
  • The product’s catalog offer’s SKU
  • The product rating score
  • The numbers of sellers for this product (Popup)
  • The average rating
  • The average number of reviews
  • The ratings distribution by star rating
  • The number of sellers without any review for this product (Popup)
  • The total number of reviews

The products are sorted by rating score descending.

FMV Sellers#

The user can see:

  • Each seller’s name
  • The seller rating score for all its offers
  • The seller rating score for the user’s catalog
  • The number of brands sold (Popup)
  • The number of offers (Popup)
  • The average rating
  • The average number of reviews
  • The ratings distribution by star rating
  • The number of offers without reviews (Popup)
  • The total number of reviews

The products are sorted by rating score descending.

FMV Brands#

The user can see:

  • Each brand’s name
  • The brand rating score
  • The number of sellers selling this brand’s products (Popup)
  • The number of offers (Popup)
  • The average rating
  • The average number of reviews
  • The ratings distribution by star rating
  • The number of offers without reviews (Popup)
  • The total number of reviews

The brands are sorted by rating score descending.

Popups#

Products by star rating#

The user can see, for a star rating:

  • Each product’s name
  • The catalog offer SKU
  • The number of sellers
  • The number of reviews
  • The percentage of total reviews this star rating represents

The products are sorted by percentage of total reviews descending.

Products with reviews#

The user can see:

  • The name of every product sold by this seller
  • The rating score
  • The rating
  • The number of reviews
  • The ratings distribution by star rating
  • The offer’s last crawled date
  • A link to the offer

The products are sorted by default by rating score ascending.

Products without reviews#

The user can see:

  • Each product’s name
  • A link to the offer

The products are not sorted by default.

Sellers with reviews#

The user can see:

  • Each seller’s name
  • The seller rating score
  • The rating
  • The number of reviews
  • The ratings distribution by star rating
  • The offer’s last crawled date
  • A link to the offer

The sellers are sorted by default by rating score **ascending**.

Sellers without reviews#

The user can see:

  • Each seller’s name
  • A link to the offer

The sellers are not ordered by default.

FMV Seller brands#

The user can see:

  • Each brand’s name
  • The number of offers
  • The brand rating score
  • The average rating
  • The ratings distribution by star rating
  • The total number of reviews

The brands are sorted by default by rating score descending. Upon clicking the chevron on the left side of a row,

The user can then see:

  • Each product’s name
  • The product rating
  • The number of reviews
  • A link to the offer

FMV Seller offers#

The user can see:

  • Each offer’s brand
  • The product name
  • The offer rating score
  • The offer rating
  • The ratings distribution by star rating
  • The number of reviews
  • A link to the offer

The offers are sorted by default by rating score descending. The user can export the data presented here by clicking the Excel button at the top.

The export contains:

  • The brand name of each offer
  • The product name
  • The offer rating score
  • The product rating score
  • The number of 1-star ratings
  • The number of 2-star ratings
  • The number of 3-star ratings
  • The number of 4-star ratings
  • The number of 5-star ratings
  • The total number of reviews
  • The offer link

FMV Seller offers without reviews#

The user can see:

  • Each offer’s brand
  • The product name
  • A link to the offer

FMV Brand sellers#

The user can see:

  • Each seller’s name
  • The seller rating score
  • The number of offers
  • The average rating
  • The ratings distribution by star rating
  • The number of the seller’s offers without any review
  • The total number of reviews

The sellers are sorted by default by score descending.

FMV Brand offers#

The user can see:

  • Each offer’s product name
  • The offer’s seller
  • The offer rating score
  • The rating
  • The ratings distribution by star rating
  • The number of reviews
  • A link to the offer

The offers are sorted by default by score descending.

The user can export the data presented here by clicking the Excel button at the top.

The export contains:

  • The brand name of each offer
  • The product name
  • The offer rating score
  • The product rating score
  • The number of 1-star ratings
  • The number of 2-star ratings
  • The number of 3-star ratings
  • The number of 4-star ratings
  • The number of 5-star ratings
  • The total number of reviews
  • The offer link

FMV Brand offers without reviews

The user can see:

  • Each offer’s products name
  • The seller
  • A link to the offer